One of the initial questions from Maxis Customer Service was ... "Did
you Subscribe to this SMS Service?"
My immediate response was "NO-lah!!! Check my records, I've been an avid
and loyal user to Maxis for many years, and I don't subscribe to any other
services or even buy ring tones (err i make my own ring tones!:) )
[NEWS] : SMS spam bugging phone users
SMS “spam” offering ringtones, horoscopes, games, quizzes, contests, chat services and even professional advice by content providers is fast becoming a source of discontent and expense for mobile phone users.
Not only are these SMSes unwelcome but users are automatically charged up to RM4 if they fail to reply to decline the “service.”
Legal executive C.T. Wong, 48, said it was ridiculous that one had to spend money to reply to the SMS to decline the service offered.
She said the real shock came when she contacted her mobile telecommunications provider and was told that consumers had to bear with it because the Government approved it.
IT consultant Marvin Lee, 26, a victim of this tactic, said mobile prepaid users could fall prey to such a scheme and not even know it.
“There could be millions using prepaid services being blindly charged for such services and the sad thing is that they are unable to check their balance or charges to be aware of this,” he added.
Malaysian Communications and Multimedia Commission corporate communications head Adelina Iskandar said the commission was aware of this problem, and that investigations were under way.
A spokesperson with a leading telecommunications company said they provided a code to external content providers as part of “normal business” to enable them to offer their services to phone users.
“The code, however, does not allow content providers access to the telcos’ customer database,” he said.
A Maxis spokesman urged the public to report their grouses to the customer service centre. {yeah rite!}
A Celcom spokesman said they had mechanisms that interacted with their content providers to ensure they did not send spam.
3 comments:
Called Maxis service center and tell them to block all external content service provider number.
You have the option to do so and it will block all SMS-es sent out by 5 digit numbers.
At one point, my phone was loaded with football tips, Toto tips, Magnum tips, horoscope and etc.
Made a call and that was the last time I saw those messages.
If you ever need to unlock certain number, call them and tell them to unblock that number only, which is they are capable to do so. :)
Tks for sharing Jason.
You are right that Maxis did help Block off those SMS spams. But i wanted them to WAIVE all the charges cos i didnt subscribe to them! And that was what they didn't want to do!! Not Fair!!
I know, but that I can't do anything but to say good luck to you. Haihz.
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